A number of legal provisions govern shopping in Germany, both online and in-store, aiming to protect consumers. One of the fundamental rights worth knowing, both as a customer and as a business owner, is the right to return goods. In this article, we will look at how the return policy works in Germany. We will describe its basic principles and the benefits it brings to both consumers and sellers.
Statutory Right to Return Goods
In Germany, customers have a statutory right to return purchased goods without giving a reason within 14 days from the date of purchase. This right is particularly important in the context of online or telephone purchases. This legal provision is significant because it gives consumers the assurance that they can return a product if it does not meet their expectations.
Return Procedure
The return process should be straightforward and clear for the customer, which benefits both the consumer and the seller. The consumer should return the product in an undamaged state, and the seller must refund the full amount the customer paid for the product within 14 days of receiving the return. Properly handling the return process can contribute to building trust and loyalty towards the brand.
Exceptions to the Right of Return
There are certain exceptions to the right to return goods in Germany. These include custom-made goods, food products, or goods with perishable ingredients. This is understandable, as such products might be hard to resell or could pose a health risk if returned after a certain period.
Return Policies in Online Stores
Online stores should clearly inform about the return right and provide instructions on how to do it. They should also provide appropriate return forms to facilitate the process for customers. Good return practices in online stores can significantly contribute to customer satisfaction and a positive company image.
Return Policy in Germany – Collaboration with KB WebStudio
Understanding the return rights in Germany can be complex, but with the help of KB WebStudio, we can tailor your website and sales processes in accordance with German legal regulations. Ensuring compliance with the return law can significantly minimize legal risks and build strong relationships with customers in Germany.
